Diagnosis and Prognosis of Knowledge Management based on k-Workflow, on Conversion and Knowledge Flow - The Case of the National Land Transport Agency in Brazil

Luiziana Rezende, Maria Angela Lobão, Joel de Lima Pereira Castro Junior, Luiz Angelo Merino, Soraia Alves Rocha, Carlos Alberto Malcher Bastos

2013

Abstract

This paper presents the main contributions of the Iterative Model for Knowledge Management proposed by Universidade Federal Fluminense (UFF) in cooperation with the Brazilian Agency for Land Transport Regulation (ANTT). The method’s great innovation is to combine to the KM diagnosis and prognosis, the concepts of conversion and knowledge flow, with the application of the 5W1H method and Enterprise Architect (EA) software to integrate the models built, also allowing its graphical representation. The models and products obtained have allowed: to understand the culture of the Agency's current KM; view existing gaps and needs in their knowledge flow construction and in the process of converting knowledge; propose a set of KM practices and tools appropriate to their reality and predict future actions of improvement that impact on the efficiency of the regulatory process.

Paper Citation

in Harvard Style

Rezende L., Lobão M., de Lima Pereira Castro Junior J., Merino L., Alves Rocha S. and Malcher Bastos C. (2013). Diagnosis and Prognosis of Knowledge Management based on k-Workflow, on Conversion and Knowledge Flow - The Case of the National Land Transport Agency in Brazil . In Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2013) ISBN 978-989-8565-75-4, pages 413-418. DOI: 10.5220/0004550104130418

in Bibtex Style

@conference{kmis13,
author={Luiziana Rezende and Maria Angela Lobão and Joel de Lima Pereira Castro Junior and Luiz Angelo Merino and Soraia Alves Rocha and Carlos Alberto Malcher Bastos},
title={Diagnosis and Prognosis of Knowledge Management based on k-Workflow, on Conversion and Knowledge Flow - The Case of the National Land Transport Agency in Brazil},
booktitle={Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2013)},
year={2013},
pages={413-418},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004550104130418},
isbn={978-989-8565-75-4},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2013)
TI - Diagnosis and Prognosis of Knowledge Management based on k-Workflow, on Conversion and Knowledge Flow - The Case of the National Land Transport Agency in Brazil
SN - 978-989-8565-75-4
AU - Rezende L.
AU - Lobão M.
AU - de Lima Pereira Castro Junior J.
AU - Merino L.
AU - Alves Rocha S.
AU - Malcher Bastos C.
PY - 2013
SP - 413
EP - 418
DO - 10.5220/0004550104130418