Performance Indicators and their Relationship with Organizational Strategy - A Study in Brazilian Companies

Rosimeire Pimentel Gonzaga, Antonio Thadeu Mattos da Luz, Flávia de Araújo e Silva, Marcos Paulo Valadares de Oliveira

2013

Abstract

The institutional mission declared by an organization can be taken as baseline for management as well as a mechanism for communicating its objectives and organizational strategies. In a complementary fashion, performance indicators support the evaluation of the processes aimed to execute companies specific strategies. Thus, the present study sought, through an empirical quantitative approach, test the hypothesis of the performance indicators used by a company is associated with the content of the mission it declares. A sample of 85 Brazilian companies listed in BM&FBovespa’s IbrX Index was used. Data has been extracted from the mandatory reference reports issued annually by companies and from its institutional sites. For examination of the data, the technique of content analysis was used in order to identify the characteristics present in the missions reported by the companies studied. Further, the logistic regression was used to test the association between the variables studied. In the context analyzed, no evidence of association between the characteristics of the missions reported by the companies and the performance indicators used by them was observed in the results. The results found contradict, in part, the logic and theory of organizations management control, especially regarding the congruence amongst the objectives that must be pursued, including the alignment of what an organization declared as being relevant in its mission with the indicators it uses to evaluate its performance. Finally, Business Process Management (BPM) is discussed as a fundamental support for the definition of performance indicators in order to guarantee the alignment to the organization’s strategic objectives.

Paper Citation

in Harvard Style

Pimentel Gonzaga R., Mattos da Luz A., de Araújo e Silva F. and Valadares de Oliveira M. (2013). Performance Indicators and their Relationship with Organizational Strategy - A Study in Brazilian Companies . In Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing - Volume 1: RDBPM, (IC3K 2013) ISBN 978-989-8565-75-4, pages 559-566. DOI: 10.5220/0004655305590566

in Bibtex Style

@conference{rdbpm13,
author={Rosimeire Pimentel Gonzaga and Antonio Thadeu Mattos da Luz and Flávia de Araújo e Silva and Marcos Paulo Valadares de Oliveira},
title={Performance Indicators and their Relationship with Organizational Strategy - A Study in Brazilian Companies },
booktitle={Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing - Volume 1: RDBPM, (IC3K 2013)},
year={2013},
pages={559-566},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004655305590566},
isbn={978-989-8565-75-4},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing - Volume 1: RDBPM, (IC3K 2013)
TI - Performance Indicators and their Relationship with Organizational Strategy - A Study in Brazilian Companies
SN - 978-989-8565-75-4
AU - Pimentel Gonzaga R.
AU - Mattos da Luz A.
AU - de Araújo e Silva F.
AU - Valadares de Oliveira M.
PY - 2013
SP - 559
EP - 566
DO - 10.5220/0004655305590566