When Measuring Performance Makes the Difference - Quality and Success of a Clinical Knowledge Management Project

Brigitte Stroetmann, Alena Leinfelder, Alessandro Ortisi, Okan Ekinci

2013

Abstract

This paper is designed mainly to provide a picture of how the value of Knowledge Management Projects within Siemens Healthcare is assessed and analyzed. Due to the growing number of knowledge and new research areas, especially in medicine, it is essential to provide up to- date information with an impact on the healthcare business. The degree to which the organization effectively uses this information is an indicator of the organizational knowledge management maturity. The main question to be answered is “Which performance indicators should be measured when analyzing the quality and success of a knowledge management project”. We reviewed available literature to validate the performance indicators that show positive outcomes of the projects. Most importantly we want to emphasize how easily these metrics can be implemented into the company’s operational business. We, therefore, recommend web-based surveys and reporting tools that automatically measure and calculate the results. The information should be easy to read and enable effortless performance change monitoring.

Paper Citation

in Harvard Style

Stroetmann B., Leinfelder A., Ortisi A. and Ekinci O. (2013). When Measuring Performance Makes the Difference - Quality and Success of a Clinical Knowledge Management Project . In Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2013) ISBN 978-989-8565-75-4, pages 419-425. DOI: 10.5220/0004616704190425

in Bibtex Style

@conference{kmis13,
author={Brigitte Stroetmann and Alena Leinfelder and Alessandro Ortisi and Okan Ekinci},
title={When Measuring Performance Makes the Difference - Quality and Success of a Clinical Knowledge Management Project},
booktitle={Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2013)},
year={2013},
pages={419-425},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004616704190425},
isbn={978-989-8565-75-4},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2013)
TI - When Measuring Performance Makes the Difference - Quality and Success of a Clinical Knowledge Management Project
SN - 978-989-8565-75-4
AU - Stroetmann B.
AU - Leinfelder A.
AU - Ortisi A.
AU - Ekinci O.
PY - 2013
SP - 419
EP - 425
DO - 10.5220/0004616704190425