PROCESS ORIENTED KNOWLEDGE MANAGEMENT - IT System and Case Study

Mirko Auerbach, Andreas Hauser

2009

Abstract

The paper describes the methodology of process oriented knowledge management and an IT system which has been developed in a German publicly funded research project. The case study describes the activities while implementing the ideas of process oriented knowledge management in a large German infrastructure service provider. The description includes the occurred challenges during the implementation, e. g. organisational bottlenecks and the question, how detailed a process has to be modelled. The solution of these challenges is described as part of the paper as well as examples of the information considered and identified potentials for benefits of the approach.

Paper Citation

in Harvard Style

Auerbach M. and Hauser A. (2009). PROCESS ORIENTED KNOWLEDGE MANAGEMENT - IT System and Case Study . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009) ISBN 978-989-674-013-9, pages 262-265. DOI: 10.5220/0002272302620265

in Bibtex Style

@conference{kmis09,
author={Mirko Auerbach and Andreas Hauser},
title={PROCESS ORIENTED KNOWLEDGE MANAGEMENT - IT System and Case Study},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009)},
year={2009},
pages={262-265},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002272302620265},
isbn={978-989-674-013-9},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009)
TI - PROCESS ORIENTED KNOWLEDGE MANAGEMENT - IT System and Case Study
SN - 978-989-674-013-9
AU - Auerbach M.
AU - Hauser A.
PY - 2009
SP - 262
EP - 265
DO - 10.5220/0002272302620265