A CONCEPT AND SERVICE BASED ANALYSIS OF COMMERCIAL AND OPEN SOURCE ENTERPRISE 2.0 TOOLS

Thomas Büchner, Florian Matthes, Christian Neubert

2009

Abstract

There is a growing market for integrated web-based tools to support team collaboration and knowledge management within enterprises. The goal of this paper is to provide a detailed analysis of their concepts and services. We examine seven Enterprise 2.0 tools in detail and derive a unifying multi-dimensional classification and evaluation framework. For each dimension we identify several technical criteria to characterize the functional capabilities of a given tool. Based on this schema we provide a detailed description of the following commercial and open source tools: Alfresco Share, Atlassian Confluence, GroupSwim, Liferay Social Office, Microsoft Office SharePoint Server, Socialtext, Tricia . This work contributes to a better technical understanding of this emerging family of enterprise applications, highlights strengths and weaknesses of existing tools and identifies areas for further system research and development.

Paper Citation

in Harvard Style

Büchner T., Matthes F. and Neubert C. (2009). A CONCEPT AND SERVICE BASED ANALYSIS OF COMMERCIAL AND OPEN SOURCE ENTERPRISE 2.0 TOOLS . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009) ISBN 978-989-674-013-9, pages 37-45. DOI: 10.5220/0002294500370045

in Bibtex Style

@conference{kmis09,
author={Thomas Büchner and Florian Matthes and Christian Neubert},
title={A CONCEPT AND SERVICE BASED ANALYSIS OF COMMERCIAL AND OPEN SOURCE ENTERPRISE 2.0 TOOLS},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009)},
year={2009},
pages={37-45},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002294500370045},
isbn={978-989-674-013-9},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009)
TI - A CONCEPT AND SERVICE BASED ANALYSIS OF COMMERCIAL AND OPEN SOURCE ENTERPRISE 2.0 TOOLS
SN - 978-989-674-013-9
AU - Büchner T.
AU - Matthes F.
AU - Neubert C.
PY - 2009
SP - 37
EP - 45
DO - 10.5220/0002294500370045