QUALITY MANAGEMENT IN KNOWLEDGE INTENSIVE BUSINESS PROCESSES - Development of a Maturity Model to Measure the Quality of Knowledge Intensive Business Processes in Small and Medium Enterprises

Priscilla Heinze, Dennis Geers

2009

Abstract

Up to now the isolated tools for quality, business process, and knowledge management can be integrated to develop a suitable structure for SMEs to measure and gradually build up the competence for knowledge processing. A maturity model is being developed for SMEs to measure and assess the quality of their business processes. This enables the companies to determine their existing status, and to take the necessary actions for the competence development of their business processes, which should contribute to the attainment of their knowledge management goals.

Paper Citation

in Harvard Style

Heinze P. and Geers D. (2009). QUALITY MANAGEMENT IN KNOWLEDGE INTENSIVE BUSINESS PROCESSES - Development of a Maturity Model to Measure the Quality of Knowledge Intensive Business Processes in Small and Medium Enterprises . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009) ISBN 978-989-674-013-9, pages 276-279. DOI: 10.5220/0002294002760279

in Bibtex Style

@conference{kmis09,
author={Priscilla Heinze and Dennis Geers},
title={QUALITY MANAGEMENT IN KNOWLEDGE INTENSIVE BUSINESS PROCESSES - Development of a Maturity Model to Measure the Quality of Knowledge Intensive Business Processes in Small and Medium Enterprises},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009)},
year={2009},
pages={276-279},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002294002760279},
isbn={978-989-674-013-9},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009)
TI - QUALITY MANAGEMENT IN KNOWLEDGE INTENSIVE BUSINESS PROCESSES - Development of a Maturity Model to Measure the Quality of Knowledge Intensive Business Processes in Small and Medium Enterprises
SN - 978-989-674-013-9
AU - Heinze P.
AU - Geers D.
PY - 2009
SP - 276
EP - 279
DO - 10.5220/0002294002760279