BENCHMARKING BASED PERFORMANCE MANAGEMENT FOR CONSTRUCTION CONTRACTORS

Youjin Jang, Moonseo Park

2009

Abstract

In a competitive industry, effective performance management is an essential element of business success. However, despite their importance, performance management systems have not yet been widely implemented in construction companies. That said, many construction companies have become increasingly aware of the need to more systematically identify, implement, and sustain performance improvements in recent years. The objective of this paper is to develop benchmarking based performance management for construction contractors. This paper investigates examples of PMSs in the U.K., U.S., Brazil, and Chile and discusses the lessons learned. Then, to overcome the limitations of existing PMSs, a new performance measurement framework, in the form of a ‘Construction’ BSC, is presented. And a learning process using knowledge push is proposed. Finally, this paper develops a PMS for benchmarking in construction companies and recommends further areas of study for this research topic.

Paper Citation

in Harvard Style

Jang Y. and Park M. (2009). BENCHMARKING BASED PERFORMANCE MANAGEMENT FOR CONSTRUCTION CONTRACTORS . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009) ISBN 978-989-674-013-9, pages 147-152. DOI: 10.5220/0002293601470152

in Bibtex Style

@conference{kmis09,
author={Youjin Jang and Moonseo Park},
title={BENCHMARKING BASED PERFORMANCE MANAGEMENT FOR CONSTRUCTION CONTRACTORS},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009)},
year={2009},
pages={147-152},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002293601470152},
isbn={978-989-674-013-9},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009)
TI - BENCHMARKING BASED PERFORMANCE MANAGEMENT FOR CONSTRUCTION CONTRACTORS
SN - 978-989-674-013-9
AU - Jang Y.
AU - Park M.
PY - 2009
SP - 147
EP - 152
DO - 10.5220/0002293601470152