TOWARDS A SYSTEM FOR MANAGING COLLABORATIVE CUSTOMER KNOWLEDGE

Maria Th. Semmelrock-Picej, Judith Michael

2010

Abstract

The effective and efficient management of explicit customer knowledge is a key factor for gaining competitive advantages in current business environments. For this we consider the importance of customer knowledge in this paper and possibilities to integrate it into company internal processes. Therefore we develop a customer knowledge management system which we consider from an organizational viewpoint and from the technology side. This socio-technical approach will be presented in the next step. We conclude by suggesting specific areas of research which should be considered important for the implementation of this customer knowledge management system in practice and raise some future research questions.

Paper Citation

in Harvard Style

Semmelrock-Picej M. and Michael J. (2010). TOWARDS A SYSTEM FOR MANAGING COLLABORATIVE CUSTOMER KNOWLEDGE . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2010) ISBN 978-989-8425-30-0, pages 300-306. DOI: 10.5220/0003070003000306

in Bibtex Style

@conference{kmis10,
author={Maria Th. Semmelrock-Picej and Judith Michael},
title={TOWARDS A SYSTEM FOR MANAGING COLLABORATIVE CUSTOMER KNOWLEDGE},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2010)},
year={2010},
pages={300-306},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003070003000306},
isbn={978-989-8425-30-0},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2010)
TI - TOWARDS A SYSTEM FOR MANAGING COLLABORATIVE CUSTOMER KNOWLEDGE
SN - 978-989-8425-30-0
AU - Semmelrock-Picej M.
AU - Michael J.
PY - 2010
SP - 300
EP - 306
DO - 10.5220/0003070003000306