MANAGING INSIGHTS: A REPOSITORY FOR PROCESS ANALYTICS, OPTIMIZATION AND DECISION SUPPORT

Florian Niedermann, Holger Schwarz, Bernhard Mitschang

2011

Abstract

The success of many large businesses depends on quality of their business processes. Consequently, there are numerous approaches to the analysis and the optimization of these processes. The focus of most of these approaches is, however, on the generation and monitoring of basic metrics, such as the process duration. Further, analysis results are typically considered to be ”one-off” efforts, without giving too much thought to reuse. Together, these two factors can have a negative impact on the business process quality, as improvements are either not discovered at all or might be not considered when the context changes. To address this issue, this paper presents an insight-oriented process repository that centrally captures insights based on standardized metrics, data integration and mining methods as well as graph analysis algorithms. The usefulness of this approach is demonstrated in an application to process optimization.

Paper Citation

in Harvard Style

Niedermann F., Schwarz H. and Mitschang B. (2011). MANAGING INSIGHTS: A REPOSITORY FOR PROCESS ANALYTICS, OPTIMIZATION AND DECISION SUPPORT . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: RDBPM, (IC3K 2011) ISBN 978-989-8425-81-2, pages 424-429. DOI: 10.5220/0003625604240429

in Bibtex Style

@conference{rdbpm11,
author={Florian Niedermann and Holger Schwarz and Bernhard Mitschang},
title={MANAGING INSIGHTS: A REPOSITORY FOR PROCESS ANALYTICS, OPTIMIZATION AND DECISION SUPPORT},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: RDBPM, (IC3K 2011)},
year={2011},
pages={424-429},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003625604240429},
isbn={978-989-8425-81-2},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: RDBPM, (IC3K 2011)
TI - MANAGING INSIGHTS: A REPOSITORY FOR PROCESS ANALYTICS, OPTIMIZATION AND DECISION SUPPORT
SN - 978-989-8425-81-2
AU - Niedermann F.
AU - Schwarz H.
AU - Mitschang B.
PY - 2011
SP - 424
EP - 429
DO - 10.5220/0003625604240429