KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE - A KM IMPLEMENTATION FRAMEWORK IN INDIAN CONTEXT

Himanshu Joshi, Deepak Chawla

2011

Abstract

Knowledge Management (KM) is much more than just dissemination of knowledge. The real challenge organizations and decision makers face is conceptualizing the right approach to implement KM and developing strategies to manage the entire knowledge value chain. The purpose of this paper is to determine the state of KM implementation in Indian organizations. Literature survey, focus group discussion (FGD) and personal interviews are used for data collection. This paper reviews the existing KM frameworks and attempts to identify key dimensions. The sample comprised of Indian organizations which have either implemented KM or initiated the process of KM in their organizations. Convenience sampling is used to select the respondents. Transcripts prepared from FGD and personal interviews are subjected to content analysis. The paper reports the perceptions, views and experiences of senior executives. An attempt has been made to integrate the data collected into a framework to facilitate KM implementation. Although a number of empirical studies have been conducted in the past to study KM impact on performance, not many qualitative studies exist. The findings can help organizations to leverage knowledge in a structured manner to improve performance.

Paper Citation

in Harvard Style

Joshi H. and Chawla D. (2011). KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE - A KM IMPLEMENTATION FRAMEWORK IN INDIAN CONTEXT . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2011) ISBN 978-989-8425-81-2, pages 136-145. DOI: 10.5220/0003626801360145

in Bibtex Style

@conference{kmis11,
author={Himanshu Joshi and Deepak Chawla},
title={KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE - A KM IMPLEMENTATION FRAMEWORK IN INDIAN CONTEXT},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2011)},
year={2011},
pages={136-145},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003626801360145},
isbn={978-989-8425-81-2},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2011)
TI - KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE - A KM IMPLEMENTATION FRAMEWORK IN INDIAN CONTEXT
SN - 978-989-8425-81-2
AU - Joshi H.
AU - Chawla D.
PY - 2011
SP - 136
EP - 145
DO - 10.5220/0003626801360145