USING INFORMATION OF AN INFORMAL NETWORK TO EVALUATE BUSINESS PROCESS ROBUSTNESS

Malika Grim-Yefsah, Camille Rosenthal-Sabroux, Virginie Thion-Goasdoué

2011

Abstract

We consider the evaluation of a business process quality, in particular the evaluation of its robustness. By robustness, we mean robustness w.r.t. the risk of loosing knowledge of persons implied in the business process. We define metrics taking tacit knowledge into account. These metrics are based on the analysis of a social network underlying the process execution. We illustrate these metrics on a –real– application case: the evaluation of an IS project management business process.

Paper Citation

in Harvard Style

Grim-Yefsah M., Rosenthal-Sabroux C. and Thion-Goasdoué V. (2011). USING INFORMATION OF AN INFORMAL NETWORK TO EVALUATE BUSINESS PROCESS ROBUSTNESS . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: RDBPM, (IC3K 2011) ISBN 978-989-8425-81-2, pages 430-435. DOI: 10.5220/0003638204300435

in Bibtex Style

@conference{rdbpm11,
author={Malika Grim-Yefsah and Camille Rosenthal-Sabroux and Virginie Thion-Goasdoué},
title={USING INFORMATION OF AN INFORMAL NETWORK TO EVALUATE BUSINESS PROCESS ROBUSTNESS},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: RDBPM, (IC3K 2011)},
year={2011},
pages={430-435},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003638204300435},
isbn={978-989-8425-81-2},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: RDBPM, (IC3K 2011)
TI - USING INFORMATION OF AN INFORMAL NETWORK TO EVALUATE BUSINESS PROCESS ROBUSTNESS
SN - 978-989-8425-81-2
AU - Grim-Yefsah M.
AU - Rosenthal-Sabroux C.
AU - Thion-Goasdoué V.
PY - 2011
SP - 430
EP - 435
DO - 10.5220/0003638204300435