A METHOD FOR DISCOVERING THE RELEVANCE OF EXTERNAL CONTEXT VARIABLES TO BUSINESS PROCESSES

Eduardo Costa Ramos, Flavia Maria Santoro, Fernanda Baião

2011

Abstract

Organizations have been demanded to efficiently detect and respond to changes in their environment, which depends on its ability to adapt their business processes. Taking internal and external environment variables into account enables to address issues, such as, how a business process was executed last time the country experienced a similar economic scenario; whether that process execution brought positive results or not; which were the external environmental reasons that provoked changes in previous process executions. These environmental variables are typically referred in the literature as the context of the process. In this paper, we propose a method to identify and prioritize external variables that impact the execution of specific activities of a process. The proposed method applies competitive intelligence concepts and data mining techniques, and was evaluated in a case study.

Paper Citation

in Harvard Style

Costa Ramos E., Maria Santoro F. and Baião F. (2011). A METHOD FOR DISCOVERING THE RELEVANCE OF EXTERNAL CONTEXT VARIABLES TO BUSINESS PROCESSES . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: RDBPM, (IC3K 2011) ISBN 978-989-8425-81-2, pages 399-408. DOI: 10.5220/0003668603990408

in Bibtex Style

@conference{rdbpm11,
author={Eduardo Costa Ramos and Flavia Maria Santoro and Fernanda Baião},
title={A METHOD FOR DISCOVERING THE RELEVANCE OF EXTERNAL CONTEXT VARIABLES TO BUSINESS PROCESSES},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: RDBPM, (IC3K 2011)},
year={2011},
pages={399-408},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003668603990408},
isbn={978-989-8425-81-2},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: RDBPM, (IC3K 2011)
TI - A METHOD FOR DISCOVERING THE RELEVANCE OF EXTERNAL CONTEXT VARIABLES TO BUSINESS PROCESSES
SN - 978-989-8425-81-2
AU - Costa Ramos E.
AU - Maria Santoro F.
AU - Baião F.
PY - 2011
SP - 399
EP - 408
DO - 10.5220/0003668603990408