Determining and Evaluating the Benefits of KM Tool Support for SME

Ulrike Borchardt, Jörn Reck, Birger Lantow

2014

Abstract

Though knowledge management (KM) and knowledge management systems (KMS) have been well established in organizations the question on how to evaluate the benefits to be gained from the use of such systems is still not finally resolved. Based on a complete case study showing how a KMS was introduced in a knowledge-intensive small enterprise in Germany this paper illustrates the operationalization of the KMS success model of (Jennex, Olfman, 2006) for its use in a SME. It shows the difficulties arising from the use of the model as well as the shortcomings during the implementation process which further was directed at determining a suitable KMS by addressing the knowledge services as introduced in the KMS architecture by Maier (Maier, 2007). Therewith two complex models generated in the field of KMS are transferred into practical application and discussed in the context of a SME which is part of our framework for the value-oriented decision support on KMS support for SME.

Paper Citation

in Harvard Style

Borchardt U., Reck J. and Lantow B. (2014). Determining and Evaluating the Benefits of KM Tool Support for SME . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2014) ISBN 978-989-758-050-5, pages 203-211. DOI: 10.5220/0005075702030211

in Bibtex Style

@conference{kmis14,
author={Ulrike Borchardt and Jörn Reck and Birger Lantow},
title={Determining and Evaluating the Benefits of KM Tool Support for SME},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2014)},
year={2014},
pages={203-211},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005075702030211},
isbn={978-989-758-050-5},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2014)
TI - Determining and Evaluating the Benefits of KM Tool Support for SME
SN - 978-989-758-050-5
AU - Borchardt U.
AU - Reck J.
AU - Lantow B.
PY - 2014
SP - 203
EP - 211
DO - 10.5220/0005075702030211