SEARCH TREE GENERATION FOR BUSINESS PROCESS REPOSITORY MANAGEMENT IN THE EXCEPTION HANDLING OF THE e-COMMERCE DELIVERY PROCESS

Jin Gyu Shin, Doug Won Choi

2009

Abstract

BPMS (business process management system) offers the facility to define new processes or update the existing processes. However, exceptional or non-routine tasks require the intervention of domain experts or generation of the situation specific resolution process. This paper assumes that sufficient amount of business process exception handling cases are stored in the process repository. Since the retrieval of the best exception handling process requires good understanding about the exceptional situation, context awareness is an important issue. To facilitate the representation of the exceptional situation and to enable the selection of the best exception handling process, we adopted the 'situation variable' and 'decision variable' construct. A case example for exception handling in the e-commerce delivery process is provided to illustrate how the proposed construct works. We applied the C5.0 algorithm to build the optimum search tree.

Paper Citation

in Harvard Style

Gyu Shin J. and Won Choi D. (2009). SEARCH TREE GENERATION FOR BUSINESS PROCESS REPOSITORY MANAGEMENT IN THE EXCEPTION HANDLING OF THE e-COMMERCE DELIVERY PROCESS . In Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2009) ISBN 978-989-674-006-1, pages 121-128. DOI: 10.5220/0002237401210128

in Bibtex Style

@conference{ice-b09,
author={Jin Gyu Shin and Doug Won Choi},
title={SEARCH TREE GENERATION FOR BUSINESS PROCESS REPOSITORY MANAGEMENT IN THE EXCEPTION HANDLING OF THE e-COMMERCE DELIVERY PROCESS},
booktitle={Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2009)},
year={2009},
pages={121-128},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002237401210128},
isbn={978-989-674-006-1},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2009)
TI - SEARCH TREE GENERATION FOR BUSINESS PROCESS REPOSITORY MANAGEMENT IN THE EXCEPTION HANDLING OF THE e-COMMERCE DELIVERY PROCESS
SN - 978-989-674-006-1
AU - Gyu Shin J.
AU - Won Choi D.
PY - 2009
SP - 121
EP - 128
DO - 10.5220/0002237401210128