FACIAL EXPRESSIONS AND BODY GESTURES AS METAPHORS FOR B2C INTERFACES - An Empirical Study

Dimitrios Rigas, Nikolaos Gazepidis

2006

Abstract

This paper describes an initial survey and an experiment that investigate the use of facial expressions and body language in e-Business applications. Our aim in this research is to investigate the usability aspects of B2C interfaces that utilise speech, non-speech, avatars with facial expressions and gestures in addition to the typical visual graphical metaphors that are currently used. The initial survey was performed with 25 users and the main experiment with 42 users. Results were encouraging and enabled us to understand some of the research issues involved in the use of multimodal metaphors in e-Business. The results indicated that avatars with facial expressions were most preferred by users for e-transactions and the full animated body was the second most preferred option by the users. The text was the least preferred option. These findings enabled us to understand several design issues of multimodal systems for e-Business applications. For example there were issues of multimodal presentation and combination of the different modalities, e.g. speech, avatars, facial expressions, graphics, and text.

Paper Citation

in Harvard Style

Rigas D. and Gazepidis N. (2006). FACIAL EXPRESSIONS AND BODY GESTURES AS METAPHORS FOR B2C INTERFACES - An Empirical Study . In Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2006) ISBN 978-972-8865-62-7, pages 275-282. DOI: 10.5220/0001425102750282

in Bibtex Style

@conference{ice-b06,
author={Dimitrios Rigas and Nikolaos Gazepidis},
title={FACIAL EXPRESSIONS AND BODY GESTURES AS METAPHORS FOR B2C INTERFACES - An Empirical Study},
booktitle={Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2006)},
year={2006},
pages={275-282},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001425102750282},
isbn={978-972-8865-62-7},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2006)
TI - FACIAL EXPRESSIONS AND BODY GESTURES AS METAPHORS FOR B2C INTERFACES - An Empirical Study
SN - 978-972-8865-62-7
AU - Rigas D.
AU - Gazepidis N.
PY - 2006
SP - 275
EP - 282
DO - 10.5220/0001425102750282