BUSINESS PROCESS FLEXIBILITY - Evaluation Criteria and Guidelines

Christina Tsagkani

2010

Abstract

The business environment of most enterprises comprises of fluid requirements, and emergent behaviour that cause continuous changes across the enterprises’ business processes. Thus, Process Management Systems (PMSs) able to handle such changes become a necessity for businesses in order to effectively respond in this volatile environment. However, despite the plethora of available PMS, dynamic process change is hardly being addressed in most of them. Therefore, the task of selecting a PMS that supports flexible business processes effectively and in this way face the volatile nature of the business environment is not easy. This task is being addressed in this paper by proposing a set of evaluation criteria for flexible PMS. In addition, a business case scenario from the banking sector and selection guidelines have been employed, in order to demonstrate how the proposed criteria framework may be applied practically during the selection of the ‘best-fit’ PMS.

Paper Citation

in Harvard Style

Tsagkani C. (2010). BUSINESS PROCESS FLEXIBILITY - Evaluation Criteria and Guidelines . In Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2010) ISBN 978-989-8425-17-1, pages 179-187. DOI: 10.5220/0002986301790187

in Bibtex Style

@conference{ice-b10,
author={Christina Tsagkani},
title={BUSINESS PROCESS FLEXIBILITY - Evaluation Criteria and Guidelines},
booktitle={Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2010)},
year={2010},
pages={179-187},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002986301790187},
isbn={978-989-8425-17-1},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2010)
TI - BUSINESS PROCESS FLEXIBILITY - Evaluation Criteria and Guidelines
SN - 978-989-8425-17-1
AU - Tsagkani C.
PY - 2010
SP - 179
EP - 187
DO - 10.5220/0002986301790187