CUSTOMER FEEDBACK AND INTERNET - Means used by the Biggest Portuguese Companies

Ramiro Gonçalves, Frederico Branco, José Martins, Vítor Santos, Jorge Pereira

2011

Abstract

On this paper we proceed to the analysis of the means of obtaining customer feedback through the Internet. Keeping demanding customers as well as attract new ones, has always been a major concern for the majority of the companies. Knowing what customers think is an important part of developing products and services, and differentiating factor against the competition. Obtaining customer feedback through the Internet can be considered more cost efficient and accessible, when compared to more traditional means. This work results from a study that identified the means of obtaining customer feedback, on the websites of the Portuguese companies with the biggest business volume.

Paper Citation

in Harvard Style

Gonçalves R., Branco F., Martins J., Santos V. and Pereira J. (2011). CUSTOMER FEEDBACK AND INTERNET - Means used by the Biggest Portuguese Companies . In Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2011) ISBN 978-989-8425-70-6, pages 69-72. DOI: 10.5220/0003517400690072

in Bibtex Style

@conference{ice-b11,
author={Ramiro Gonçalves and Frederico Branco and José Martins and Vítor Santos and Jorge Pereira},
title={CUSTOMER FEEDBACK AND INTERNET - Means used by the Biggest Portuguese Companies},
booktitle={Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2011)},
year={2011},
pages={69-72},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003517400690072},
isbn={978-989-8425-70-6},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2011)
TI - CUSTOMER FEEDBACK AND INTERNET - Means used by the Biggest Portuguese Companies
SN - 978-989-8425-70-6
AU - Gonçalves R.
AU - Branco F.
AU - Martins J.
AU - Santos V.
AU - Pereira J.
PY - 2011
SP - 69
EP - 72
DO - 10.5220/0003517400690072