USER-CENTRIC USABILITY EVALUATION FOR ENTERPRISE 2.0 PLATFORMS - A Complementary Multi-method Approach

Andreas Auinger, Dietmar Nedbal, Alexander Hochmeier, Andreas Holzinger

2011

Abstract

Enterprise 2.0 projects offer a great potential for enabling the effective identification, generation and utilization of information and knowledge within complex organizational processes; and have a deep impact on organizational changes. This paper focuses on a usability methodology, whereby the critical success factors include (i) efficient organization, (ii) guided by organizational needs, (iii) dealing with organizational complexity, and (iv) providing end user requirements. We present a complementary multi-method approach of user-centric usability evaluation methods including eye tracking, heuristic evaluation and a feedback blog. This evaluation approach in combination with continuous user training allows comprehensive enhancement of ability and motivation of the users, which leads to excellent project performance.

Paper Citation

in Harvard Style

Auinger A., Nedbal D., Hochmeier A. and Holzinger A. (2011). USER-CENTRIC USABILITY EVALUATION FOR ENTERPRISE 2.0 PLATFORMS - A Complementary Multi-method Approach . In Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2011) ISBN 978-989-8425-70-6, pages 119-124. DOI: 10.5220/0003521501190124

in Bibtex Style

@conference{ice-b11,
author={Andreas Auinger and Dietmar Nedbal and Alexander Hochmeier and Andreas Holzinger},
title={USER-CENTRIC USABILITY EVALUATION FOR ENTERPRISE 2.0 PLATFORMS - A Complementary Multi-method Approach},
booktitle={Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2011)},
year={2011},
pages={119-124},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003521501190124},
isbn={978-989-8425-70-6},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2011)
TI - USER-CENTRIC USABILITY EVALUATION FOR ENTERPRISE 2.0 PLATFORMS - A Complementary Multi-method Approach
SN - 978-989-8425-70-6
AU - Auinger A.
AU - Nedbal D.
AU - Hochmeier A.
AU - Holzinger A.
PY - 2011
SP - 119
EP - 124
DO - 10.5220/0003521501190124