CONTRACT SERVICES FOR POST-DISCOVERY GUARANTEE MANAGEMENT

Josef Spillner, Bastian Buder, Torsten Schiefer, Alexander Schill

2009

Abstract

Contract services let service providers and consumers manage service level agreements (SLAs) and other contractual documents. These services let users negotiate SLAs, select tariffs, submit selected service offerings to auctions, view and manage running contracts and finally submit feedback about the satisfaction with the usage of contract-bound services. We define a number of contract services specifically for consumers which run as platform-level services with a common associated user interface called Contract Wizard. The increased interactivity over purely autonomous approaches is crucial for a wider acceptance of contract-bound service execution.

Paper Citation

in Harvard Style

Spillner J., Buder B., Schiefer T. and Schill A. (2009). CONTRACT SERVICES FOR POST-DISCOVERY GUARANTEE MANAGEMENT . In Proceedings of the 4th International Conference on Software and Data Technologies - Volume 2: ACT4SOC-EHST, (ICSOFT 2009) ISBN 978-989-674-010-8, pages 369-375. DOI: 10.5220/0002285903690375

in Bibtex Style

@conference{act4soc-ehst09,
author={Josef Spillner and Bastian Buder and Torsten Schiefer and Alexander Schill},
title={CONTRACT SERVICES FOR POST-DISCOVERY GUARANTEE MANAGEMENT},
booktitle={Proceedings of the 4th International Conference on Software and Data Technologies - Volume 2: ACT4SOC-EHST, (ICSOFT 2009)},
year={2009},
pages={369-375},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002285903690375},
isbn={978-989-674-010-8},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 4th International Conference on Software and Data Technologies - Volume 2: ACT4SOC-EHST, (ICSOFT 2009)
TI - CONTRACT SERVICES FOR POST-DISCOVERY GUARANTEE MANAGEMENT
SN - 978-989-674-010-8
AU - Spillner J.
AU - Buder B.
AU - Schiefer T.
AU - Schill A.
PY - 2009
SP - 369
EP - 375
DO - 10.5220/0002285903690375