MODELLING COLLABORATIVE SERVICES - The COSEMO Model

Thanh Thoa Pham Thi, Thang Le Dinh, Markus Helfert, Michel Leonard

2010

Abstract

Despite the dominance of the service sector in the last decades, there is still a need for a strong foundation on service design and innovation. Little attention has been paid on service modelling, particularly in the collaboration context. Collaboration is considered as one of the solutions for surviving or sustaining the business in the high competitive atmosphere. Collaborative services require various service providers working together according to agreements between them, along with service consumers, in order to co-produce services. In this paper, we address crucial issues in collaborative services such as collaboration levels, sharing data and processes due to business interdependencies between service stakeholders. Subsequently, we propose a model for Collaborative Service Modelling – the COSEMO model, which is able to cover identified issues. We also apply our proposed model to modelling an example of Travelling services in order to illustrate the relevance of our modelling approach to the matter in hand.

Paper Citation

in Harvard Style

Thoa Pham Thi T., Le Dinh T., Helfert M. and Leonard M. (2010). MODELLING COLLABORATIVE SERVICES - The COSEMO Model . In Proceedings of the 5th International Conference on Software and Data Technologies - Volume 1: ICSOFT, ISBN 978-989-8425-22-5, pages 79-82. DOI: 10.5220/0002929800790082

in Bibtex Style

@conference{icsoft10,
author={Thanh Thoa Pham Thi and Thang Le Dinh and Markus Helfert and Michel Leonard},
title={MODELLING COLLABORATIVE SERVICES - The COSEMO Model},
booktitle={Proceedings of the 5th International Conference on Software and Data Technologies - Volume 1: ICSOFT,},
year={2010},
pages={79-82},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002929800790082},
isbn={978-989-8425-22-5},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 5th International Conference on Software and Data Technologies - Volume 1: ICSOFT,
TI - MODELLING COLLABORATIVE SERVICES - The COSEMO Model
SN - 978-989-8425-22-5
AU - Thoa Pham Thi T.
AU - Le Dinh T.
AU - Helfert M.
AU - Leonard M.
PY - 2010
SP - 79
EP - 82
DO - 10.5220/0002929800790082