IDENTIFICATION OF CRITICAL SUCCESS FACTORS TO ERP PROJECT MANAGEMENT - An Application of Grey Relational Analysis and Analytic Hierarchy Process

Chandra Sekhar Dronavajjala, Sreeraju Nichenametla, Rajendra Sahu

2009

Abstract

ERP system implementations are complex undertakings and many of them are unsuccessful. It is therefore important to find out what the critical success factors, or CSFs, are, that drive ERP project success. In the present article we identified 17 CSFs from the literature survey and the responses of questionnaire from various targeted respondents which include some of the International Inc.’s of ERP Vendors, ERP Customers and ERP implementing companies. Based on the ground theory of analysis these 17 CSFs are grouped with regard to Project Management (PM) knowledge areas of time, quality, cost, scope and expectation. And finally analyzed the questionnaire responses using Grey Relational Analysis and Analytic Hierarchy Process (AHP) for finding the CSFs contribution to the success of ERP project management. We further analyzed the set of questionnaire responses for a group that is unable to reach a compromise to make a decision.

Paper Citation

in Harvard Style

Dronavajjala C., Nichenametla S. and Sahu R. (2009). IDENTIFICATION OF CRITICAL SUCCESS FACTORS TO ERP PROJECT MANAGEMENT - An Application of Grey Relational Analysis and Analytic Hierarchy Process . In Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 4: Special Session DR, (ICEIS 2009) ISBN 978-989-8111-87-6, pages 187-192. DOI: 10.5220/0002186801870192

in Bibtex Style

@conference{special session dr09,
author={Chandra Sekhar Dronavajjala and Sreeraju Nichenametla and Rajendra Sahu},
title={IDENTIFICATION OF CRITICAL SUCCESS FACTORS TO ERP PROJECT MANAGEMENT - An Application of Grey Relational Analysis and Analytic Hierarchy Process},
booktitle={Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 4: Special Session DR, (ICEIS 2009)},
year={2009},
pages={187-192},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002186801870192},
isbn={978-989-8111-87-6},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 4: Special Session DR, (ICEIS 2009)
TI - IDENTIFICATION OF CRITICAL SUCCESS FACTORS TO ERP PROJECT MANAGEMENT - An Application of Grey Relational Analysis and Analytic Hierarchy Process
SN - 978-989-8111-87-6
AU - Dronavajjala C.
AU - Nichenametla S.
AU - Sahu R.
PY - 2009
SP - 187
EP - 192
DO - 10.5220/0002186801870192