AN EMPIRICAL ANALYSIS OF BEIJING PUBLIC TRANSPORT USERS’ SATISFACTION LEVEL

Hongmei Wang, Lingyu Jia

2011

Abstract

Assessing the level of public transport users’ satisfaction is important not only to implication of public transport priority policy, but also to improvement of public transport service level. In this paper, evaluation index system of pubic transport passengers’ satisfaction is established according to basic requirement of passengers. Then, based on matter element theory, evaluation model which uses coefficient of variation method to calculate the weight of the evaluation indices is developed. Finally, the model is applied to Beijing based on data surveyed by questionnare. The research indicates that public transport user satisfaction degree in Beijing is ‘medium’.

Paper Citation

in Harvard Style

Wang H. and Jia L. (2011). AN EMPIRICAL ANALYSIS OF BEIJING PUBLIC TRANSPORT USERS’ SATISFACTION LEVEL . In Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 2: SSSCM, (ICEIS 2011) ISBN 978-989-8425-54-6, pages 384-388. DOI: 10.5220/0003586003840388

in Bibtex Style

@conference{ssscm11,
author={Hongmei Wang and Lingyu Jia},
title={AN EMPIRICAL ANALYSIS OF BEIJING PUBLIC TRANSPORT USERS’ SATISFACTION LEVEL},
booktitle={Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 2: SSSCM, (ICEIS 2011)},
year={2011},
pages={384-388},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003586003840388},
isbn={978-989-8425-54-6},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 2: SSSCM, (ICEIS 2011)
TI - AN EMPIRICAL ANALYSIS OF BEIJING PUBLIC TRANSPORT USERS’ SATISFACTION LEVEL
SN - 978-989-8425-54-6
AU - Wang H.
AU - Jia L.
PY - 2011
SP - 384
EP - 388
DO - 10.5220/0003586003840388