ITO-TRACKER - A Tool for Evaluating ITO Projects based on Critical Success Factors

Edumilis Méndez, María Pérez, Luis E. Mendoza, Maryoly Ortega

2008

Abstract

Nowadays, the Latin American software industry, as it is mostly represented by Small and Medium Enterprises (SMEs), should focus on improving its service capacity towards high quality, low costs, and timely delivery. Within this context, SMEs providing Information Technology Outsourcing (ITO) services require information that allows to assess and monitor their contractual relationships and the agreements contained therein, considering a set of critical success factors that may vary depending on the type of project addressed. This article is aimed at describing the development of a tool named ITO-Tracker designed for the evaluation of ITO projects oriented to software, hardware, network and databases, based on Critical Success Factors (CSFs). ITO-Tracker offers guidance to the parties involved in the service through regular control and follow-up activities. The methodology used for developing this tool was the iterative and incremental process known as Rational Unified Process (RUP). For this purpose, we documented the development process and results from ITO-Tracker conceptualization, analysis, design and construction. Besides it is presented the evaluation of an ITO project in the software development area using the tool.

Paper Citation

in Harvard Style

Méndez E., Pérez M., E. Mendoza L. and Ortega M. (2008). ITO-TRACKER - A Tool for Evaluating ITO Projects based on Critical Success Factors . In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 6: ICEIS, ISBN 978-989-8111-38-8, pages 170-175. DOI: 10.5220/0001686701700175

in Bibtex Style

@conference{iceis08,
author={Edumilis Méndez and María Pérez and Luis E. Mendoza and Maryoly Ortega},
title={ITO-TRACKER - A Tool for Evaluating ITO Projects based on Critical Success Factors},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 6: ICEIS,},
year={2008},
pages={170-175},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001686701700175},
isbn={978-989-8111-38-8},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 6: ICEIS,
TI - ITO-TRACKER - A Tool for Evaluating ITO Projects based on Critical Success Factors
SN - 978-989-8111-38-8
AU - Méndez E.
AU - Pérez M.
AU - E. Mendoza L.
AU - Ortega M.
PY - 2008
SP - 170
EP - 175
DO - 10.5220/0001686701700175