Towards a New Conceptualization of Information System Benefits Assessment

Sylvain Goyette, Luc Cassivi

2017

Abstract

Different perspectives on benefit evaluation are presented in the information technology literature, from the perceptual assessment of benefits to the financial calculation of return on investment. This study aims to complement the literature by integrating the IT capital expense literature and Delone and McLean’s (2003) information systems success model. A model was developed using a qualitative approach with respondents from three manufacturing organizations responsible for the information system evaluation process. The five-stage model is composed of project identification, proposal development, proposal selection, IS creation/use and organizational benefit evaluation. This conceptualization adds a new and enriched perspective to the literature by integrating financial and perceptual benefit assessment with an organizational assessment process. The analysis of the data collected confirmed the inefficiency of user perceptions for organizational success assessment but also revealed top management perceptions to be a critical factor in the evaluation process.

Paper Citation

in Harvard Style

Goyette S. and Cassivi L. (2017). Towards a New Conceptualization of Information System Benefits Assessment . In Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-248-6, pages 238-245. DOI: 10.5220/0006272102380245

in Bibtex Style

@conference{iceis17,
author={Sylvain Goyette and Luc Cassivi},
title={Towards a New Conceptualization of Information System Benefits Assessment},
booktitle={Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2017},
pages={238-245},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006272102380245},
isbn={978-989-758-248-6},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Towards a New Conceptualization of Information System Benefits Assessment
SN - 978-989-758-248-6
AU - Goyette S.
AU - Cassivi L.
PY - 2017
SP - 238
EP - 245
DO - 10.5220/0006272102380245