TOWARDS HIGHER EDUCATION QUALITY ASSESSMENT - Framework for Students Satisfaction Evaluation

Olga Cherednichenko, Olga Yangolenko

2012

Abstract

This paper presents the framework of higher education quality assessment. The estimates of education quality can be used by the chiefs of higher education establishments (HEE) to take management decisions. The suggested approach is based on SERVQUAL method, supposing that education quality is the quality of provided service. Within the elaborated framework students fill in the questionnaire, their answers reflect the gap between perceived and expected education quality. The survey results are processed with the help of Rasch model. This approach was tested at the Information and management faculty of National Technical University “Kharkiv Polytechnic Institute”.

Paper Citation

in Harvard Style

Cherednichenko O. and Yangolenko O. (2012). TOWARDS HIGHER EDUCATION QUALITY ASSESSMENT - Framework for Students Satisfaction Evaluation . In Proceedings of the 4th International Conference on Computer Supported Education - Volume 2: CSEDU, ISBN 978-989-8565-07-5, pages 108-112. DOI: 10.5220/0003916101080112

in Bibtex Style

@conference{csedu12,
author={Olga Cherednichenko and Olga Yangolenko},
title={TOWARDS HIGHER EDUCATION QUALITY ASSESSMENT - Framework for Students Satisfaction Evaluation},
booktitle={Proceedings of the 4th International Conference on Computer Supported Education - Volume 2: CSEDU,},
year={2012},
pages={108-112},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003916101080112},
isbn={978-989-8565-07-5},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 4th International Conference on Computer Supported Education - Volume 2: CSEDU,
TI - TOWARDS HIGHER EDUCATION QUALITY ASSESSMENT - Framework for Students Satisfaction Evaluation
SN - 978-989-8565-07-5
AU - Cherednichenko O.
AU - Yangolenko O.
PY - 2012
SP - 108
EP - 112
DO - 10.5220/0003916101080112