ENCOURAGING MUSEUM VISITOR ENGAGEMENT USING SPONTANEOUS TALK-IN-INTERACTION AUDIO GUIDES

Brian Elliston, Elizabeth FitzGerald

2012

Abstract

We describe the building and testing of a museum audio tour with content recorded as spontaneous interactive dialogue between two curators as they walked around an art gallery. The aim was to produce a guide which would increase the amount of topically relevant talk shared by people visiting a museum in groups of two or more. Conversation analysis is used to show how a pair of visitors engaged more with the content of the guide than they would have with audio produced as traditional scripted monologue. Examples of a variety of engagement types are detailed and a supporting rationale drawing on Goffman’s theory of ‘footing’ is discussed. The approach potentially offers a low cost way for organisations involved in informal learning to produce flexible in-house audio content for mobile and e-learning, which improves visitor engagement both with the content and with one another, and leads to a more enjoyable visitor/learner experience than traditional forms of audio.

Paper Citation

in Harvard Style

Elliston B. and FitzGerald E. (2012). ENCOURAGING MUSEUM VISITOR ENGAGEMENT USING SPONTANEOUS TALK-IN-INTERACTION AUDIO GUIDES . In Proceedings of the 4th International Conference on Computer Supported Education - Volume 2: CSEDU, ISBN 978-989-8565-07-5, pages 363-372. DOI: 10.5220/0003889303630372

in Bibtex Style

@conference{csedu12,
author={Brian Elliston and Elizabeth FitzGerald},
title={ENCOURAGING MUSEUM VISITOR ENGAGEMENT USING SPONTANEOUS TALK-IN-INTERACTION AUDIO GUIDES},
booktitle={Proceedings of the 4th International Conference on Computer Supported Education - Volume 2: CSEDU,},
year={2012},
pages={363-372},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003889303630372},
isbn={978-989-8565-07-5},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 4th International Conference on Computer Supported Education - Volume 2: CSEDU,
TI - ENCOURAGING MUSEUM VISITOR ENGAGEMENT USING SPONTANEOUS TALK-IN-INTERACTION AUDIO GUIDES
SN - 978-989-8565-07-5
AU - Elliston B.
AU - FitzGerald E.
PY - 2012
SP - 363
EP - 372
DO - 10.5220/0003889303630372