Improving Communication in Online Learning Systems

Godfrey Mayende, Andreas Prinz, Ghislain Maurice N. Isabwe

2017

Abstract

In this paper, we study communication in online learning systems using both quantitative and qualitative research methods. Quantitative methods provide the interaction statistics, while qualitative content analysis was used for categorisation of the messages. It turns out that 20% of the active participants dominate the online learning interactions, and more than 80% are passive consumers. From the categorization, we learned that most of the communication is not related to learning, but to technical problems (26%), small talk (29%), sharing experience (16%), and encouragement (11%). Only 10% are related to the content. For improved communication, it is therefore important to use the right communication tools in the online learning systems. Especially, learning by content creation should be provided.

Paper Citation

in Harvard Style

Mayende G., Prinz A. and Isabwe G. (2017). Improving Communication in Online Learning Systems . In Proceedings of the 9th International Conference on Computer Supported Education - Volume 1: CSEDU, ISBN 978-989-758-239-4, pages 300-307. DOI: 10.5220/0006311103000307

in Bibtex Style

@conference{csedu17,
author={Godfrey Mayende and Andreas Prinz and Ghislain Maurice N. Isabwe},
title={Improving Communication in Online Learning Systems},
booktitle={Proceedings of the 9th International Conference on Computer Supported Education - Volume 1: CSEDU,},
year={2017},
pages={300-307},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006311103000307},
isbn={978-989-758-239-4},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 9th International Conference on Computer Supported Education - Volume 1: CSEDU,
TI - Improving Communication in Online Learning Systems
SN - 978-989-758-239-4
AU - Mayende G.
AU - Prinz A.
AU - Isabwe G.
PY - 2017
SP - 300
EP - 307
DO - 10.5220/0006311103000307