A MULTIDIMENSIONAL MODEL TO ANALYZE SOCIAL AND TECHNICAL FACTORS IN COMPUTER-MEDIATED COMMUNICATION

Monique Janneck

2009

Abstract

This paper proposes a multidimensional model to analyze problems in computer-mediated communication (CMC), which can serve as a framework to integrate existing CMC approaches and also offers guidelines for the selection, the design, and the social and organizational integration of CMC tools. The specific strength of the model is its clear distinction between social and technical factors influencing computer-mediated communication. A case study of groupware use is presented to demonstrate the usefulness of the model to analyze difficulties in CMC settings and decide whether to address a certain problem on a design level or a personal, social, or organizational level.

Paper Citation

in Harvard Style

Janneck M. (2009). A MULTIDIMENSIONAL MODEL TO ANALYZE SOCIAL AND TECHNICAL FACTORS IN COMPUTER-MEDIATED COMMUNICATION . In Proceedings of the Fifth International Conference on Web Information Systems and Technologies - Volume 1: WEBIST, ISBN 978-989-8111-81-4, pages 521-526. DOI: 10.5220/0001834905210526

in Bibtex Style

@conference{webist09,
author={Monique Janneck},
title={A MULTIDIMENSIONAL MODEL TO ANALYZE SOCIAL AND TECHNICAL FACTORS IN COMPUTER-MEDIATED COMMUNICATION},
booktitle={Proceedings of the Fifth International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,},
year={2009},
pages={521-526},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001834905210526},
isbn={978-989-8111-81-4},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Fifth International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,
TI - A MULTIDIMENSIONAL MODEL TO ANALYZE SOCIAL AND TECHNICAL FACTORS IN COMPUTER-MEDIATED COMMUNICATION
SN - 978-989-8111-81-4
AU - Janneck M.
PY - 2009
SP - 521
EP - 526
DO - 10.5220/0001834905210526