APPLICABILITY OF WEB-BASED INFORMATION SYSTEMS FOR SMALL KNOWLEDGE-ORIENTED SERVICE COMPANIES - Case Study from Finland

Erno Salmela, Ari Happonen, Jukka Hemilä

2007

Abstract

The aim of this study was to explore the applicability of web-based information systems to the business processes of small knowledge-oriented service companies from Finland. The study explains the current status of web applications in the corporate sector researched, and discusses the future possibilities for applying web-based information systems, taking into consideration the special features of the sector. The applications have mainly been focused on contacts with authorities, paying invoices, marketing on public web sites and extranet services for customers. In two of the cases, web systems were used rather extensively in service processes. These two cases were far ahead of the others in applying web-based systems. However, also they applied web-based solutions mainly in the company's internal processes. In the studied companies, the application of web systems should in the future focus more on knowledge management support than on the automation of individual transactions. In many of the studied cases, the automation of transactions is not even sensible due to their small number. The application of web technologies to knowledge-oriented work based on creativity and innovation seems, however, to be challenging since the related processes normally produce unique solutions tailored to customers’ needs, which cannot easily be replicated and thus automated. Therefore, the automation of the entire creative process is impossible, but web technologies may produce added value to individual stages of the creative process, such as collecting and distributing data.

Paper Citation

in Harvard Style

Salmela E., Happonen A. and Hemilä J. (2007). APPLICABILITY OF WEB-BASED INFORMATION SYSTEMS FOR SMALL KNOWLEDGE-ORIENTED SERVICE COMPANIES - Case Study from Finland . In Proceedings of the Third International Conference on Web Information Systems and Technologies - Volume 3: WEBIST, ISBN 978-972-8865-79-5, pages 13-20. DOI: 10.5220/0001266600130020

in Bibtex Style

@conference{webist07,
author={Erno Salmela and Ari Happonen and Jukka Hemilä},
title={APPLICABILITY OF WEB-BASED INFORMATION SYSTEMS FOR SMALL KNOWLEDGE-ORIENTED SERVICE COMPANIES - Case Study from Finland},
booktitle={Proceedings of the Third International Conference on Web Information Systems and Technologies - Volume 3: WEBIST,},
year={2007},
pages={13-20},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001266600130020},
isbn={978-972-8865-79-5},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Third International Conference on Web Information Systems and Technologies - Volume 3: WEBIST,
TI - APPLICABILITY OF WEB-BASED INFORMATION SYSTEMS FOR SMALL KNOWLEDGE-ORIENTED SERVICE COMPANIES - Case Study from Finland
SN - 978-972-8865-79-5
AU - Salmela E.
AU - Happonen A.
AU - Hemilä J.
PY - 2007
SP - 13
EP - 20
DO - 10.5220/0001266600130020