DESIGN AND MAINTENANCE OF TRUSTWORTHY E-SERVICES: INTRODUCING A TRUST MANAGEMENT CYCLE

Christer Rindebäck, Rune Gustavsson

2006

Abstract

Designing trustworthy e-services is a challenge currently undertaken by many actors concerned with the development of online applications. Many problems have been identified but a unified approach towards the process of engineering trustworthy e-services doesn’t yet exist. This paper introduces a principled approach to deal with trust solutions in e-services based on a concern-oriented approach where end users’ concerns serve as the starting point for the process to engineer appropriate solutions to trust related issues for an e-service. The trust management cycle is introduced and described in detail. We use an online application for reporting gas prices as validation of the proposed cycle.

Paper Citation

in Harvard Style

Rindebäck C. and Gustavsson R. (2006). DESIGN AND MAINTENANCE OF TRUSTWORTHY E-SERVICES: INTRODUCING A TRUST MANAGEMENT CYCLE . In Proceedings of WEBIST 2006 - Second International Conference on Web Information Systems and Technologies - Volume 2: WEBIST, ISBN 978-972-8865-47-4, pages 100-105. DOI: 10.5220/0001256001000105

in Bibtex Style

@conference{webist06,
author={Christer Rindebäck and Rune Gustavsson},
title={DESIGN AND MAINTENANCE OF TRUSTWORTHY E-SERVICES: INTRODUCING A TRUST MANAGEMENT CYCLE},
booktitle={Proceedings of WEBIST 2006 - Second International Conference on Web Information Systems and Technologies - Volume 2: WEBIST,},
year={2006},
pages={100-105},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001256001000105},
isbn={978-972-8865-47-4},
}

in EndNote Style

TY - CONF
JO - Proceedings of WEBIST 2006 - Second International Conference on Web Information Systems and Technologies - Volume 2: WEBIST,
TI - DESIGN AND MAINTENANCE OF TRUSTWORTHY E-SERVICES: INTRODUCING A TRUST MANAGEMENT CYCLE
SN - 978-972-8865-47-4
AU - Rindebäck C.
AU - Gustavsson R.
PY - 2006
SP - 100
EP - 105
DO - 10.5220/0001256001000105