THE INCREASING ROLE OF SERVICE LEVEL AGREEMENTS IN B2B SYSTEMS

Philipp Masche, Paul Mckee, Bryce Mitchell

2006

Abstract

Service orientated architectures (SOA will support a dynamic market in commodity services and enable business to drive down costs and respond faster and flexibly to changing markets. Virtualisation delivers similar benefits for the management of resources. If viable business models for the combination of these two technologies can be found, a true commodity grid can become reality. An essential principle of any viable business model will be to secure the flexibility for service providers to manage and provision services. The provider consumer relationship is encapsulated within a service level agreement (SLA). We propose that this SLA contains terms that only relate to business level objectives (BLO). Deployment and management details of a service are hidden by virtualisation in the provider’s domain and therefore should not be expressed in the SLA. The SLA will become key to build confidence in the business relationship between provider and consumer and a differentiating factor between providers in a market place.

Paper Citation

in Harvard Style

Masche P., Mckee P. and Mitchell B. (2006). THE INCREASING ROLE OF SERVICE LEVEL AGREEMENTS IN B2B SYSTEMS . In Proceedings of WEBIST 2006 - Second International Conference on Web Information Systems and Technologies - Volume 2: WEBIST, ISBN 978-972-8865-47-4, pages 123-126. DOI: 10.5220/0001245101230126

in Bibtex Style

@conference{webist06,
author={Philipp Masche and Paul Mckee and Bryce Mitchell},
title={THE INCREASING ROLE OF SERVICE LEVEL AGREEMENTS IN B2B SYSTEMS},
booktitle={Proceedings of WEBIST 2006 - Second International Conference on Web Information Systems and Technologies - Volume 2: WEBIST,},
year={2006},
pages={123-126},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001245101230126},
isbn={978-972-8865-47-4},
}

in EndNote Style

TY - CONF
JO - Proceedings of WEBIST 2006 - Second International Conference on Web Information Systems and Technologies - Volume 2: WEBIST,
TI - THE INCREASING ROLE OF SERVICE LEVEL AGREEMENTS IN B2B SYSTEMS
SN - 978-972-8865-47-4
AU - Masche P.
AU - Mckee P.
AU - Mitchell B.
PY - 2006
SP - 123
EP - 126
DO - 10.5220/0001245101230126