APPLYING SOCIAL NETWORK ANALYSIS TO MONITOR WEB-ENABLED BUSINESS PROCESSES

Noel Carroll, Ita Richardson, Eoin Whelan

2010

Abstract

The unprecedented growth in service-based business processes over a short period of time has underscored the need for understanding the mechanisms and theorising the business models and business process management adopted across many organisations today. This is more evident within the Irish health sector. This research summarises a survey of the literature and argues that the inability of current Business Process Management (BPM) techniques to visualise and monitor web-enabled business processes prevents us from transforming information on network activity and infrastructures. Thus, this research sets out to propose the need to develop a framework to enhance manager’s ability to monitor key performance indicators (KPIs) while improving business process restructuring practices.

Paper Citation

in Harvard Style

Carroll N., Richardson I. and Whelan E. (2010). APPLYING SOCIAL NETWORK ANALYSIS TO MONITOR WEB-ENABLED BUSINESS PROCESSES . In Proceedings of the 6th International Conference on Web Information Systems and Technology - Volume 2: WEBIST, ISBN 978-989-674-025-2, pages 404-408. DOI: 10.5220/0002853904040408

in Bibtex Style

@conference{webist10,
author={Noel Carroll and Ita Richardson and Eoin Whelan},
title={APPLYING SOCIAL NETWORK ANALYSIS TO MONITOR WEB-ENABLED BUSINESS PROCESSES},
booktitle={Proceedings of the 6th International Conference on Web Information Systems and Technology - Volume 2: WEBIST,},
year={2010},
pages={404-408},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002853904040408},
isbn={978-989-674-025-2},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 6th International Conference on Web Information Systems and Technology - Volume 2: WEBIST,
TI - APPLYING SOCIAL NETWORK ANALYSIS TO MONITOR WEB-ENABLED BUSINESS PROCESSES
SN - 978-989-674-025-2
AU - Carroll N.
AU - Richardson I.
AU - Whelan E.
PY - 2010
SP - 404
EP - 408
DO - 10.5220/0002853904040408