EVALUATION OF COLLECTING REVIEWS IN CENTRALIZED ONLINE REPUTATION SYSTEMS

Ling Liu, Malcolm Munro, William Song

2010

Abstract

Background: Centralized Online Reputation Systems (ORS) have been widely used by internet companies. They collect users’ opinions on products, transactions and events as reputation information then aggregate and publish the information to the public. Aim: Studies of reputation systems evaluation to date have tended to focus on isolated systems or their aggregating algorithms only. This paper proposes an evaluation mechanism to measure different reputation systems in the same context. Method: Reputation systems naturally have differing interfaces, and track different aspects of user behavior, however, from information system perspective, they all share five underlying components: Input, Processing, Storage, Output and Feedback Loop. Therefore, reputation systems can be divided into these five components and measured by their properties respectively. Results: The paper concentrates on the evaluation of Input and develops a set of simple formulas to represent the cost of reputation information collection. This is then applied to three different sites and the resulting analysis shows the pros and cons of the differing approaches of each of these sites.

Paper Citation

in Harvard Style

Liu L., Munro M. and Song W. (2010). EVALUATION OF COLLECTING REVIEWS IN CENTRALIZED ONLINE REPUTATION SYSTEMS . In Proceedings of the 6th International Conference on Web Information Systems and Technology - Volume 2: WEBIST, ISBN 978-989-674-025-2, pages 281-286. DOI: 10.5220/0002763802810286

in Bibtex Style

@conference{webist10,
author={Ling Liu and Malcolm Munro and William Song},
title={EVALUATION OF COLLECTING REVIEWS IN CENTRALIZED ONLINE REPUTATION SYSTEMS},
booktitle={Proceedings of the 6th International Conference on Web Information Systems and Technology - Volume 2: WEBIST,},
year={2010},
pages={281-286},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002763802810286},
isbn={978-989-674-025-2},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 6th International Conference on Web Information Systems and Technology - Volume 2: WEBIST,
TI - EVALUATION OF COLLECTING REVIEWS IN CENTRALIZED ONLINE REPUTATION SYSTEMS
SN - 978-989-674-025-2
AU - Liu L.
AU - Munro M.
AU - Song W.
PY - 2010
SP - 281
EP - 286
DO - 10.5220/0002763802810286