Increasing Trust Towards eCommerce - Privacy Enhancing Technologies Against Price Discrimination

Christos Makris, Konstantinos Patikas, Yannis C. Stamatiou

2016

Abstract

Price discrimination is a recently introduced practice in the domain of eCommerce. It is manifested by the appearance of different prices when the same product is browsed by different prospective buyers, based on their profiles. Thus, for instance, the price of an item may increase at the instance it is browsed by a user coming from a rich neighbourhood or has performed a series of purchases of expensive objects in the past. Price discrimination can lead to decrease of profits and loss of clientele, in the long run, as well as decrease of people’s trust towards eCommerce. In this paper, we propose the deployment of Privacy Enhancing Technologies in order to handle users’ personal information. These technologies empower users to have command over their own privacy by allowing them to reveal only what is absolutely necessary (minimal disclosure principle), or what they agree to reveal, in order to use a service avoiding any Personally Identifiable Information (PII). Thus, eCommerce services that employ such technologies for handling their clients’ personal data can attract more loyal clients, increase their popularity while, at the same time, suffer from minimal client data and company image loss in case of a massive customer data theft attacks.

Paper Citation

in Harvard Style

Makris C., Patikas K. and Stamatiou Y. (2016). Increasing Trust Towards eCommerce - Privacy Enhancing Technologies Against Price Discrimination . In Proceedings of the 12th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST, ISBN 978-989-758-186-1, pages 25-31. DOI: 10.5220/0005786400250031

in Bibtex Style

@conference{webist16,
author={Christos Makris and Konstantinos Patikas and Yannis C. Stamatiou},
title={Increasing Trust Towards eCommerce - Privacy Enhancing Technologies Against Price Discrimination},
booktitle={Proceedings of the 12th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,},
year={2016},
pages={25-31},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005786400250031},
isbn={978-989-758-186-1},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 12th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,
TI - Increasing Trust Towards eCommerce - Privacy Enhancing Technologies Against Price Discrimination
SN - 978-989-758-186-1
AU - Makris C.
AU - Patikas K.
AU - Stamatiou Y.
PY - 2016
SP - 25
EP - 31
DO - 10.5220/0005786400250031