USABILITY AND ITS ROLE IN ENHANCING THE ONLINE USER EXPERIENCE IN THE EGYPTIAN WEB-BASED GOVERNMENTAL SERVICES PORTALS

Mostafa Mahmoud Abou EL Neil

2008

Abstract

In Egypt we should start from where the others ended, we should shift the focus from programmer-computer interaction to user-computer interaction. The number of internet users in Egypt has been increased by 2.520.0% more than 10% of the population with change rate 5.59%. The research methodology based on analytical investigation using four most important usability issues toward enhancing the online user, beneficiaries and investors experience and in the same time related to the nature of the selected Egyptian Ministers websites and services portals. While the study focus is on how usability standards can improve the online user, beneficiaries and investors experience, it also presents insights on bridging the gap between what online beneficiaries want and what they really get from the Egyptian Governmental Portals, This paper also suggest some visual solutions that would better support beneficiaries’ needs.

Paper Citation

in Harvard Style

Mahmoud Abou EL Neil M. (2008). USABILITY AND ITS ROLE IN ENHANCING THE ONLINE USER EXPERIENCE IN THE EGYPTIAN WEB-BASED GOVERNMENTAL SERVICES PORTALS . In Proceedings of the Fourth International Conference on Web Information Systems and Technologies - Volume 2: WEBIST, ISBN 978-989-8111-27-2, pages 308-312. DOI: 10.5220/0001527203080312

in Bibtex Style

@conference{webist08,
author={Mostafa Mahmoud Abou EL Neil},
title={USABILITY AND ITS ROLE IN ENHANCING THE ONLINE USER EXPERIENCE IN THE EGYPTIAN WEB-BASED GOVERNMENTAL SERVICES PORTALS},
booktitle={Proceedings of the Fourth International Conference on Web Information Systems and Technologies - Volume 2: WEBIST,},
year={2008},
pages={308-312},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001527203080312},
isbn={978-989-8111-27-2},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Fourth International Conference on Web Information Systems and Technologies - Volume 2: WEBIST,
TI - USABILITY AND ITS ROLE IN ENHANCING THE ONLINE USER EXPERIENCE IN THE EGYPTIAN WEB-BASED GOVERNMENTAL SERVICES PORTALS
SN - 978-989-8111-27-2
AU - Mahmoud Abou EL Neil M.
PY - 2008
SP - 308
EP - 312
DO - 10.5220/0001527203080312