A PROCESS MINING APPROACH TO ANALYSE USER BEHAVIOUR

Laura Măruşter, Niels R. Faber, René J. Jorna, Rob J. F. van Haren

2008

Abstract

Designing and personalising systems for specific user groups encompasses a lot of effort with respect to analysing and understanding user behaviour. The goal of our paper is to provide a new methodology for determining navigational patterns of behaviour of specific user groups. We consider agricultural users as a specific user group, during the usage of a decision support system supporting cultivar selection - OPTIRasTM . Combining process mining techniques with insights from decision making theories, we provide a method of analysing logs resulted from usage of decision support systems. For instance, farmers show difficulties in fulfilling the goal of OPTIRas, while other agricultural users seems to manage better. The results of our analysis can be used to support the redesign and personalization of decision support systems.

Paper Citation

in Harvard Style

Măruşter L., R. Faber N., J. Jorna R. and J. F. van Haren R. (2008). A PROCESS MINING APPROACH TO ANALYSE USER BEHAVIOUR . In Proceedings of the Fourth International Conference on Web Information Systems and Technologies - Volume 2: WEBIST, ISBN 978-989-8111-27-2, pages 208-214. DOI: 10.5220/0001526002080214

in Bibtex Style

@conference{webist08,
author={Laura Măruşter and Niels R. Faber and René J. Jorna and Rob J. F. van Haren},
title={A PROCESS MINING APPROACH TO ANALYSE USER BEHAVIOUR},
booktitle={Proceedings of the Fourth International Conference on Web Information Systems and Technologies - Volume 2: WEBIST,},
year={2008},
pages={208-214},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001526002080214},
isbn={978-989-8111-27-2},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Fourth International Conference on Web Information Systems and Technologies - Volume 2: WEBIST,
TI - A PROCESS MINING APPROACH TO ANALYSE USER BEHAVIOUR
SN - 978-989-8111-27-2
AU - Măruşter L.
AU - R. Faber N.
AU - J. Jorna R.
AU - J. F. van Haren R.
PY - 2008
SP - 208
EP - 214
DO - 10.5220/0001526002080214