EVALUATING THE SERVICE LEVEL AGREEMENTS OF NDT UNDER WS-AGREEMENT - An Empirical Analysis

Marcos Palacios, Laura Moreno, María José Escalona, Mercedes Ruiz

2012

Abstract

Service-Level Agreements (SLA) is one of the well-known mechanisms to manage the services offered by a provider. In software engineering, it is usually taken as the starting point to define the collaboration between the development team and clients. More concretely, an SLA is a part of a service contract where the level of service is formally defined. In this document, both providers and clients purchase commitments that rule the working guidelines in a software project. However, despite its relevance, sometimes it is difficult or too subjective to assure that providers and clients are following SLA. This paper proposes a research approach based on the standard WS-Agreement and model-based paradigms that offers a mechanism for SLA testing and presents an initial evaluation of this approach in a Web methodology named NDT (Navigational Development Techniques). The paper refers to some practical experiences so as to evaluate the quality of the results, as well as introduces a new research line as a future work.

Paper Citation

in Harvard Style

Palacios M., Moreno L., José Escalona M. and Ruiz M. (2012). EVALUATING THE SERVICE LEVEL AGREEMENTS OF NDT UNDER WS-AGREEMENT - An Empirical Analysis . In Proceedings of the 8th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST, ISBN 978-989-8565-08-2, pages 246-250. DOI: 10.5220/0003906602460250

in Bibtex Style

@conference{webist12,
author={Marcos Palacios and Laura Moreno and María José Escalona and Mercedes Ruiz},
title={EVALUATING THE SERVICE LEVEL AGREEMENTS OF NDT UNDER WS-AGREEMENT - An Empirical Analysis},
booktitle={Proceedings of the 8th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,},
year={2012},
pages={246-250},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003906602460250},
isbn={978-989-8565-08-2},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 8th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,
TI - EVALUATING THE SERVICE LEVEL AGREEMENTS OF NDT UNDER WS-AGREEMENT - An Empirical Analysis
SN - 978-989-8565-08-2
AU - Palacios M.
AU - Moreno L.
AU - José Escalona M.
AU - Ruiz M.
PY - 2012
SP - 246
EP - 250
DO - 10.5220/0003906602460250