VALUE DRIVEN KPI DESIGN FOR HEALTH CARE

Paul Johannesson, Erik Perjons

2010

Abstract

A core component in any welfare society is an equal and efficient health care system. Large resources are spent on health care, but a number of problems still remain, such as deficiencies in service quality and long patient queues. A main reason behind these problems is the complexity of health care organisations which make them difficult to govern. One possible approach for improving the governance and management of health care organisations is the use of performance management, which is a management approach aiming at optimising the performance of an organisation. The main instrument in performance management is the Key Performance Indicator (KPI). However, designing effective KPIs is a complex and time consuming task that requires substantial efforts. Therefore, there is a need for methods and tools that assist organisations in designing KPIs. This paper proposes a value driven method for identifying patient oriented KPIs. The method is illustrated using a case study in eye health care.

Paper Citation

in Harvard Style

Johannesson P. and Perjons E. (2010). VALUE DRIVEN KPI DESIGN FOR HEALTH CARE . In Proceedings of the Third International Conference on Health Informatics - Volume 1: HEALTHINF, (BIOSTEC 2010) ISBN 978-989-674-016-0, pages 121-131. DOI: 10.5220/0002749801210131

in Bibtex Style

@conference{healthinf10,
author={Paul Johannesson and Erik Perjons},
title={VALUE DRIVEN KPI DESIGN FOR HEALTH CARE},
booktitle={Proceedings of the Third International Conference on Health Informatics - Volume 1: HEALTHINF, (BIOSTEC 2010)},
year={2010},
pages={121-131},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002749801210131},
isbn={978-989-674-016-0},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Third International Conference on Health Informatics - Volume 1: HEALTHINF, (BIOSTEC 2010)
TI - VALUE DRIVEN KPI DESIGN FOR HEALTH CARE
SN - 978-989-674-016-0
AU - Johannesson P.
AU - Perjons E.
PY - 2010
SP - 121
EP - 131
DO - 10.5220/0002749801210131