Usability Evaluation of a Collaborative Health Information System - Lessons from a User-centred Design Process

Berglind Smaradottir, Santiago Martinez, Elisabeth Holen-Rabbersvik, Torunn Vatnøy, Rune Fensli

2016

Abstract

In Norway, a recent health reform urged municipalities to implement new primary health care services for their citizens. Small and medium size municipalities have since then, established inter-municipal services to collaborate across organisational borders and optimise their resources. Information systems become a necessary tool to support collaboration and shared access to information between health professionals and other employees from different municipalities that belong to the same inter-municipal team. In this context, the research project eHealth-extended Care Coordination identified a specific need for a collaborative information system for the process of evaluation and assessment of dementia in inter-municipal teams. This paper presents the usability evaluation of a collaborative information system for dementia assessment built using a user-centred design approach. Mixed methods such as observations, semi-structured interviews and a questionnaire were used for data collection. The results showed that the new information system supported the collaborative work of the inter-municipal dementia team, with a sufficient level of satisfaction among the end-users. The prototyped solution established the foundations for the system implemented in the Norwegian trials of the FP7 EU project United4Health, dedicated to Poinf-of-Care Services.

Paper Citation

in Harvard Style

Smaradottir B., Martinez S., Holen-Rabbersvik E., Vatnøy T. and Fensli R. (2016). Usability Evaluation of a Collaborative Health Information System - Lessons from a User-centred Design Process . In Proceedings of the 9th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 5: HEALTHINF, (BIOSTEC 2016) ISBN 978-989-758-170-0, pages 306-313. DOI: 10.5220/0005703603060313

in Bibtex Style

@conference{healthinf16,
author={Berglind Smaradottir and Santiago Martinez and Elisabeth Holen-Rabbersvik and Torunn Vatnøy and Rune Fensli},
title={Usability Evaluation of a Collaborative Health Information System - Lessons from a User-centred Design Process},
booktitle={Proceedings of the 9th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 5: HEALTHINF, (BIOSTEC 2016)},
year={2016},
pages={306-313},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005703603060313},
isbn={978-989-758-170-0},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 9th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 5: HEALTHINF, (BIOSTEC 2016)
TI - Usability Evaluation of a Collaborative Health Information System - Lessons from a User-centred Design Process
SN - 978-989-758-170-0
AU - Smaradottir B.
AU - Martinez S.
AU - Holen-Rabbersvik E.
AU - Vatnøy T.
AU - Fensli R.
PY - 2016
SP - 306
EP - 313
DO - 10.5220/0005703603060313