DEVELOPMENT OF A FRAMEWORK MATURITY MODEL FOR THE CONTINUED QUALITY IMPROVEMENT OF A LOCALLY CUSTOMISED CLINICAL INFORMATION SYSTEM USED IN CRITICAL CARE MEDICINE

Frank Kirrane, Anne Mulvey, Michael Campion

2011

Abstract

This study examines the development of a maturity model (MM) to help determine and monitor perceived improvement areas that would support the ongoing development of a locally customised hospital critical care Clinical Information System (CIS). The model arose from qualitative data collected from a critical care service in a large teaching hospital. The method involved a first principles examination of the priorities of a critical care service through a textual analysis of the documents considered by the hospital to underpin the strategic, professional and operational priorities of the service. These priorities form the dimensions of a MM, where a series of interviews with staff examine how the CIS can facilitate improvement along each dimension. The MM developed consists of seven dimensions, each illustrated along a percentage scale of increasing sophistication. This model is piloted in the critical care department which has been using a CIS for over four years. Results show that the method proposed is suitable for the development of a CIS MM. The results of the pilot study highlight different individual perceptions on the current level of CIS maturity. The MM is also demonstrated as a tool to assess current performance, and guide ongoing CIS customisation effort.

Paper Citation

in Harvard Style

Kirrane F., Mulvey A. and Campion M. (2011). DEVELOPMENT OF A FRAMEWORK MATURITY MODEL FOR THE CONTINUED QUALITY IMPROVEMENT OF A LOCALLY CUSTOMISED CLINICAL INFORMATION SYSTEM USED IN CRITICAL CARE MEDICINE . In Proceedings of the International Conference on Health Informatics - Volume 1: HEALTHINF, (BIOSTEC 2011) ISBN 978-989-8425-34-8, pages 286-294. DOI: 10.5220/0003163902860294

in Bibtex Style

@conference{healthinf11,
author={Frank Kirrane and Anne Mulvey and Michael Campion},
title={DEVELOPMENT OF A FRAMEWORK MATURITY MODEL FOR THE CONTINUED QUALITY IMPROVEMENT OF A LOCALLY CUSTOMISED CLINICAL INFORMATION SYSTEM USED IN CRITICAL CARE MEDICINE},
booktitle={Proceedings of the International Conference on Health Informatics - Volume 1: HEALTHINF, (BIOSTEC 2011)},
year={2011},
pages={286-294},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003163902860294},
isbn={978-989-8425-34-8},
}

in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Health Informatics - Volume 1: HEALTHINF, (BIOSTEC 2011)
TI - DEVELOPMENT OF A FRAMEWORK MATURITY MODEL FOR THE CONTINUED QUALITY IMPROVEMENT OF A LOCALLY CUSTOMISED CLINICAL INFORMATION SYSTEM USED IN CRITICAL CARE MEDICINE
SN - 978-989-8425-34-8
AU - Kirrane F.
AU - Mulvey A.
AU - Campion M.
PY - 2011
SP - 286
EP - 294
DO - 10.5220/0003163902860294