USING AGENTS TO CONFRONT SOME OF THE CHALLENGES OF KNOWLEDGE MANAGEMENT SYSTEMS

Javier Portillo-Rodríguez, Aurora Vizcaíno, Juan Pablo Soto, Mario Piattini

2010

Abstract

The importance of knowledge management has, in recent years, led to the incorporation of Knowledge Management Systems (KMS) into companies. Some of these KMS could be considered as Recommender Systems that are able to recommend knowledge, which is part of the company’s intellectual capital. However, these KMS are not always welcome in the company, since the knowledge is not stored by using a quality control, or because employees feel that these kinds of systems, rather then helping them, cause them extra work. In this paper we present an agent architecture combined with a trust algorithm trying to avoid some of the problems that appear when a KMS is introduced into companies.

Paper Citation

in Harvard Style

Portillo-Rodríguez J., Vizcaíno A., Pablo Soto J. and Piattini M. (2010). USING AGENTS TO CONFRONT SOME OF THE CHALLENGES OF KNOWLEDGE MANAGEMENT SYSTEMS . In Proceedings of the 2nd International Conference on Agents and Artificial Intelligence - Volume 2: ICAART, ISBN 978-989-674-022-1, pages 249-252. DOI: 10.5220/0002699202490252

in Bibtex Style

@conference{icaart10,
author={Javier Portillo-Rodríguez and Aurora Vizcaíno and Juan Pablo Soto and Mario Piattini},
title={USING AGENTS TO CONFRONT SOME OF THE CHALLENGES OF KNOWLEDGE MANAGEMENT SYSTEMS},
booktitle={Proceedings of the 2nd International Conference on Agents and Artificial Intelligence - Volume 2: ICAART,},
year={2010},
pages={249-252},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002699202490252},
isbn={978-989-674-022-1},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 2nd International Conference on Agents and Artificial Intelligence - Volume 2: ICAART,
TI - USING AGENTS TO CONFRONT SOME OF THE CHALLENGES OF KNOWLEDGE MANAGEMENT SYSTEMS
SN - 978-989-674-022-1
AU - Portillo-Rodríguez J.
AU - Vizcaíno A.
AU - Pablo Soto J.
AU - Piattini M.
PY - 2010
SP - 249
EP - 252
DO - 10.5220/0002699202490252