A GENERAL DIALOGUE MANAGEMENT MODEL FOR DYNAMIC-DOMAIN EXPERT SYSTEMS WITH NATURAL LANGUAGE INTERFACES

Justyna Walkowska

2010

Abstract

This paper describes a dialogue management model for a dynamic-domain multi-agent expert system with natural language competence. The solutions presented in this paper have been derived in the design and implementation process of Polint-112-SMS, an expert system to be used by security officers overseeing public events (e.g. concerts, football games). This paper presents a modular system architecture and explains the dialogue-oriented features of the modules. The presented problems and solutions include: unification of data obtained from different users, detecting and solving contradictions, pairing questions and answers in an asynchronous mode of communication, deciding when and how to contact the users to obtain more data. The model has been applied in practise and a number of tests have been performed, the results of which are also summarized herein.

Paper Citation

in Harvard Style

Walkowska J. (2010). A GENERAL DIALOGUE MANAGEMENT MODEL FOR DYNAMIC-DOMAIN EXPERT SYSTEMS WITH NATURAL LANGUAGE INTERFACES . In Proceedings of the 2nd International Conference on Agents and Artificial Intelligence - Volume 1: ICAART, ISBN 978-989-674-021-4, pages 74-81. DOI: 10.5220/0002728200740081

in Bibtex Style

@conference{icaart10,
author={Justyna Walkowska},
title={A GENERAL DIALOGUE MANAGEMENT MODEL FOR DYNAMIC-DOMAIN EXPERT SYSTEMS WITH NATURAL LANGUAGE INTERFACES},
booktitle={Proceedings of the 2nd International Conference on Agents and Artificial Intelligence - Volume 1: ICAART,},
year={2010},
pages={74-81},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002728200740081},
isbn={978-989-674-021-4},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 2nd International Conference on Agents and Artificial Intelligence - Volume 1: ICAART,
TI - A GENERAL DIALOGUE MANAGEMENT MODEL FOR DYNAMIC-DOMAIN EXPERT SYSTEMS WITH NATURAL LANGUAGE INTERFACES
SN - 978-989-674-021-4
AU - Walkowska J.
PY - 2010
SP - 74
EP - 81
DO - 10.5220/0002728200740081