SICAEN: A NEW METHOD TO DETERMINE THE IMPACT OF SEVERE NETWORK FAULTS ON BASIC TELECOMMUNICATION SERVICES

Andrés Cancer, Cristina del Campo, Carlos Gascón

2012

Abstract

Despite the effort that has been carried out in the last two decades, there is still a huge gap between the information that network management systems can provide to identify and solve network problems, and the information they offer to determine the actual impact of these problems on basic telecommunication services. This paper presents a new method (called SICAEN) to identify and characterize service impact incidents using network resource unavailability information as an input. Most of the previously done work tries to identify the root cause of a failure, while SICAEN is concerned with the actual impact of the failure, from a user (service) perspective. The method performs impact evaluation in a per-service basis and has been successfully applied in real world in the context of Telefonica’s IMPACTA project, whose goal is to determine the impact of severe network faults on mobile basic services for the Spanish biggest mobile operator.

Paper Citation

in Harvard Style

Cancer A., del Campo C. and Gascón C. (2012). SICAEN: A NEW METHOD TO DETERMINE THE IMPACT OF SEVERE NETWORK FAULTS ON BASIC TELECOMMUNICATION SERVICES . In Proceedings of the 4th International Conference on Agents and Artificial Intelligence - Volume 2: ICAART, ISBN 978-989-8425-96-6, pages 154-163. DOI: 10.5220/0003726601540163

in Bibtex Style

@conference{icaart12,
author={Andrés Cancer and Cristina del Campo and Carlos Gascón},
title={SICAEN: A NEW METHOD TO DETERMINE THE IMPACT OF SEVERE NETWORK FAULTS ON BASIC TELECOMMUNICATION SERVICES},
booktitle={Proceedings of the 4th International Conference on Agents and Artificial Intelligence - Volume 2: ICAART,},
year={2012},
pages={154-163},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003726601540163},
isbn={978-989-8425-96-6},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 4th International Conference on Agents and Artificial Intelligence - Volume 2: ICAART,
TI - SICAEN: A NEW METHOD TO DETERMINE THE IMPACT OF SEVERE NETWORK FAULTS ON BASIC TELECOMMUNICATION SERVICES
SN - 978-989-8425-96-6
AU - Cancer A.
AU - del Campo C.
AU - Gascón C.
PY - 2012
SP - 154
EP - 163
DO - 10.5220/0003726601540163