On the Implicit Cost Structure of Service Levels from the Perspective of the Service Consumer

Maximilian Christ, Julius Neuffer, Andreas W. Kempa-Liehr

2017

Abstract

As services are ubiquitous in the modern business landscape, there is the need to define them in a binding legal framework, the Service Level Agreement (SLA). The most important aspect of a SLA is the agreed service level, which specifies the availability of the service. In this work, we discuss a simple mathematical service model, where the availability of a service is based on a singular resource. In this model one can relate the parameter of a linear cost structure to the purchased service level. Based on this relation we formulate a rule of thumb enabling a service consumer to check if an agreed service level fits their cost structure.

Paper Citation

in Harvard Style

Christ M., Neuffer J. and Kempa-Liehr A. (2017). On the Implicit Cost Structure of Service Levels from the Perspective of the Service Consumer . In Proceedings of the 7th International Conference on Cloud Computing and Services Science - Volume 1: CLOSER, ISBN 978-989-758-243-1, pages 531-538. DOI: 10.5220/0006310505310538

in Bibtex Style

@conference{closer17,
author={Maximilian Christ and Julius Neuffer and Andreas W. Kempa-Liehr},
title={On the Implicit Cost Structure of Service Levels from the Perspective of the Service Consumer},
booktitle={Proceedings of the 7th International Conference on Cloud Computing and Services Science - Volume 1: CLOSER,},
year={2017},
pages={531-538},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006310505310538},
isbn={978-989-758-243-1},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 7th International Conference on Cloud Computing and Services Science - Volume 1: CLOSER,
TI - On the Implicit Cost Structure of Service Levels from the Perspective of the Service Consumer
SN - 978-989-758-243-1
AU - Christ M.
AU - Neuffer J.
AU - Kempa-Liehr A.
PY - 2017
SP - 531
EP - 538
DO - 10.5220/0006310505310538