Cloud Provider Transparency - A View from Cloud Customers

Daniela Cruzes, Martin Gilje Jaatun

2015

Abstract

A major feature of public cloud services is that data are processed remotely in unknown systems that the users do not own or operate. This context creates a number of challenges related to data privacy and security and may hinder the adoption of cloud technology. One of these challenges is how to maintain transparency of the processes and procedures while at the same time providing services that are secure and cost effective. This paper presents results from an empirical study in which the cloud customers identified a number of transparency requirements to the adoption of cloud providers. We have compared our results with previous studies, and have found that in general, customers are in synchrony with research criteria for cloud service provider transparency, but there are also some extra pieces of information that customers are looking for.

Paper Citation

in Harvard Style

Cruzes D. and Jaatun M. (2015). Cloud Provider Transparency - A View from Cloud Customers . In Proceedings of the 5th International Conference on Cloud Computing and Services Science - Volume 1: CLOSER, ISBN 978-989-758-104-5, pages 30-39. DOI: 10.5220/0005439000300039

in Bibtex Style

@conference{closer15,
author={Daniela Cruzes and Martin Gilje Jaatun},
title={Cloud Provider Transparency - A View from Cloud Customers},
booktitle={Proceedings of the 5th International Conference on Cloud Computing and Services Science - Volume 1: CLOSER,},
year={2015},
pages={30-39},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005439000300039},
isbn={978-989-758-104-5},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 5th International Conference on Cloud Computing and Services Science - Volume 1: CLOSER,
TI - Cloud Provider Transparency - A View from Cloud Customers
SN - 978-989-758-104-5
AU - Cruzes D.
AU - Jaatun M.
PY - 2015
SP - 30
EP - 39
DO - 10.5220/0005439000300039